Toll Free: 866-282-5360
From Outside the US: +1-571-814-3679
Monday - Friday 9:00 a.m. - 6:00 p.m. EST

Submit a Support Request

Support Center

Billing FAQ's

  • Cancelling Account

    We offer two way to cancel: either online or by contacting us directly. To cancel online, click on Manage My ...

    Oct 12, 2017 11:22AM EDT
  • Auto Renewal

    VideoBlocks is a subscription based service. Unless you choose to cancel your account, your subscription will ...

    Nov 22, 2017 09:43AM EST
  • Refund Policy

    Unlimited Library Membership Fee Refund Policy: No Refunds: Payments are non-refundable and there are no refun...

    Feb 21, 2017 03:39PM EST
  • Invoices/Receipts

    After you log in, click on “account" on the top right-hand corner of the screen. In your account dashboard, yo...

    Feb 21, 2017 06:00PM EST
  • Download Limit During Free Trial

    During your 7 day free trial, you are entitled to download 20 files per day. The daily limit will reset at 12:...

    Feb 21, 2017 05:59PM EST
  • Purchasing a Subscription

    A monthly subscription to Video Blocks is $99.00. We also offer a yearly subscription for $149.00. Subscriptio...

    Jun 05, 2017 01:47PM EDT
  • If I cancel my Videoblocks account, will it close my Audioblocks and/o...

    Currently, Videoblocks, Audioblocks and Storyblocks are separate services that must be managed separately. If ...

    Oct 12, 2017 01:14PM EDT
  • If your pricing changes, will my subscription be affected?

    Prices are subject to change. If our pricing changes we will notify you via email and on the site to inform yo...

    Oct 12, 2017 01:20PM EDT
  • How do I purchase a subscription?

    To purchase a Video Blocks subscription, please see our Join Us page. Note: the transaction may appear on you...

    Mar 01, 2017 01:38PM EST
  • How do you accept payments?

    We currently accept online payments via credit card, and we can also accept purchase orders. Contact us for as...

    Mar 01, 2017 01:39PM EST

Contact Us
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found