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The clip that I purchased does not work with the program I have. Can I receive a refund?

Last Updated: Apr 28, 2015 01:12PM EDT
For each item in the Marketplace that requires additional software to edit the file, we list the software and the version of that software that would be compatible with the file. This information is made available to our users under the details section. Purchases are nonrefundable and there are no refunds or credits offered. If you are having any technical issues with a particular file, please contact us at support@videoblocks.com.

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