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Why does my browser display a "Web page not found/not available" message when I try to download a clip?

Last Updated: Apr 28, 2015 01:29PM EDT
Try using Google Chrome or Mozilla Firefox as your browser, as Internet Explorer tends to display this message and occasionally has trouble downloading from our site. Or, try clearing your browser's cache and trying again. If these solutions don't work, please contact us and let us know.

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